The global eCommerce sales grew by 20% in 2020 and crossed over $4.2 trillion in market value. Given the COVID-19 situation that’s showing no signs of stopping for the next couple of years, consumers will continue to buy from online eCommerce storefronts because it offers safety, convenience, and offers a better experience than brick-and-mortar shopping.
While several offline retailers pulled down their shutters due to the coronavirus epidemic, retailers who already had an online presence not just continued serving their customers—but saw a steep growth in their business due to lockdowns and curfews.
Besides the pandemic’s impact, the eCommerce industry is organically growing because of new and innovative technologies that online retailers are embracing to enrich customer experience. The growing popularity of mobile and social commerce and the widespread use of voice search, delivery drones, and AR/VR technologies are driving more momentum to help the eCommerce sector grow.