At NYL Technology, we follow a rigid software development process before we take on a project. So instead of diving straight into the project development—which is like putting the cart before the horse—we always start with a thorough reconnaissance of the project.
During the project kick-off with the FixSer team, a team of experts from NYL Technologies held a two-day, on-site product design workshop at the client location to define the scope, create realistic user personas, and draw up customer journey maps. Gathering this intel was critical for us since FixSer operated in a niche that was seeing fierce competition from other startups—some of which had a pan-India presence.
For the next couple of weeks—business analysts, product designers, and architects from NYL Technologies visited the FixSer office regularly to tighten the loose ends before the development sprint began.
Once we had a deep understanding of the client requirements, our development team rolled our sleeves and got to work. As the first sprint of the project progressed, we reimagined a completely new web-based client app that helped FixSer users look up garages, compare price quotes, book services, and make payments right from the app.
The finishing touch in the project was an improved UI that offered a world-class user experience consistently across the mobile, tablet, and desktop interfaces. The new app also came with an improved capability of providing the location of the partner garages on the listing page whenever a customer looked up a garage in the app.
As per Fixser’s requirement, our team also built a multi-tenancy backend app with secure and scalable cloud architecture. The new solution helped customers manage their account information, handle payments, and manage invoices from within the app. The NYL team also developed a communication module within the platform that sent real-time email notifications to users regarding their service status.
Our Continuous Integration team used the top-performing DevOps tools to assure that the entire development and deployment process was seamless for every sprint release. Take a look at everything that’s under the hood in Fixser’s new app:
Our team also integrated the new FixSer app with third-party CRM (customer relationship management) software to help Fixser’s internal teams manage customer data, track payments, and record transactions.