To address this issue, an AI assistant was implemented to handle HR and payroll-related queries directly from employees. This AI assistant allows employees to receive relevant information quickly and efficiently, significantly reducing the response time. Additionally, the AI assistant encourages employees to become more knowledgeable about HR policies, fostering a more informed and engaged workforce. For example, the AI bot can answer questions such as “What is the procedure to apply for work from home?” providing clear and accurate instructions and ensuring that employees understand the required steps.
